Customer Support
CUSTOM ORDER POLICY
At Power Distribution Solutions, we take great pride in creating custom products that meet our customers' unique needs and specifications. We strive to provide our customers with high-quality products and exceptional service.
Please note that all custom orders are final and not subject to refund. Once an order has been placed for a custom product, it cannot be canceled or returned for a refund.
We understand that sometimes modifications to a custom order may be necessary to ensure customer satisfaction. Changes to the design, materials, or specifications of a custom order may be made but may incur additional costs. These costs will vary depending on the scope of the changes and the amount of time and resources required to implement them.
If you wish to make modifications to your custom order, please contact us as soon as possible to discuss the details and associated costs. We will work closely with you to ensure that your custom product meets your unique needs and specifications, while also keeping any additional costs transparent and reasonable.
Please note that once changes have been made and agreed upon, the new specifications will become final, and the order cannot be further modified or canceled.
We appreciate your understanding and cooperation in this matter. If you have any questions or concerns about our custom order policy, please do not hesitate to contact us.
Thank you for choosing Power Distribution Solutions for your custom product needs.
LEAD TIME POLICY
At Power Distribution Solutions, we are committed to providing our customers with high-quality products and exceptional service. We understand that our customers have unique needs and specifications and strive to meet those needs in a timely and efficient manner.
Please note that lead times for our products may vary. While we make every effort to provide accurate estimates of lead times, unforeseen circumstances such as material shortages, production delays, and shipping issues can sometimes impact our delivery times.
We will provide our customers with an estimated lead time when they place an order, and we will keep them informed of any delays that may occur. We understand that our customers rely on us to meet their deadlines and will do our best to communicate any delays or changes to the lead time as soon as possible.
Please note that lead times may also vary depending on the scope and complexity of the order. Larger or more complex orders may require additional time to produce and deliver.
We appreciate your understanding and patience in this matter. We are committed to providing our customers with the best possible service and will do everything we can to minimize any delays or disruptions to our lead times.
If you have any questions or concerns about our lead time policy, please do not hesitate to contact us. Thank you for choosing Power Distribution Solutions for your product needs.
All the required parts are currently available in stock at our suppliers. However, please note that some parts need to be sourced from overseas suppliers, it may take up to three weeks for us to receive them.
Once all the necessary parts are received and available, we will begin processing your order immediately. Thank you for your patience and understanding.
Warranty Policy: Labor & Custom Orders
Thank you for choosing our products. We are committed to providing high-quality products that are designed to meet your needs and exceed your expectations. To ensure that you are completely satisfied with your purchase, we offer a warranty policy that covers defects in labor/craftsmanship on custom orders. However, it is important to note that our warranty policy does not cover defects in the parts themselves.
Warranty Coverage:
Our warranty policy covers any defects in labor/craftsmanship for the duration of the warranty period. This includes any defects in the workmanship, assembly, or installation of the product. We stand behind the quality of our labor and craftsmanship, and we are committed to resolving any issues that may arise as quickly and efficiently as possible. All parts are inspected beforehand to ensure proper fit and function.
Warranty Period:
Our warranty policy covers defects in labor/craftsmanship for a period of 90 days from the date of purchase. To qualify for warranty coverage, you must have proof of purchase and the product must have been used and maintained in accordance with our instructions and recommendations.
Exclusions:
Our warranty policy does not cover damages or defects caused by misuse, abuse, or neglect of the product. It also does not cover damages caused by natural disasters, accidents, or any other events beyond our control. Additionally, our warranty policy does not cover any incidental or consequential damages, including but not limited to loss of profits or revenue.
Claim Process:
If you believe that your product is covered by our warranty policy, please contact our customer service team as soon as possible. We will guide you through the claim process and provide you with instructions on how to proceed. Please note that any repairs or replacements must be authorized by our customer service team before any work is done.
Conclusion:
We are committed to providing high-quality products and services to our customers. We believe that our warranty policy provides you with peace of mind and assurance that we stand behind our products. If you have any questions or concerns about our warranty policy, please do not hesitate to contact us. We are always here to help and support you.
Thank you for choosing our products. We are committed to providing high-quality products that are designed to meet your needs and exceed your expectations. To ensure that you are completely satisfied with your purchase, we offer a warranty policy that covers defects in labor/craftsmanship on custom orders. However, it is important to note that our warranty policy does not cover defects in the parts themselves.
Warranty Coverage:
Our warranty policy covers any defects in labor/craftsmanship for the duration of the warranty period. This includes any defects in the workmanship, assembly, or installation of the product. We stand behind the quality of our labor and craftsmanship, and we are committed to resolving any issues that may arise as quickly and efficiently as possible. All parts are inspected beforehand to ensure proper fit and function.
Warranty Period:
Our warranty policy covers defects in labor/craftsmanship for a period of 90 days from the date of purchase. To qualify for warranty coverage, you must have proof of purchase and the product must have been used and maintained in accordance with our instructions and recommendations.
Exclusions:
Our warranty policy does not cover damages or defects caused by misuse, abuse, or neglect of the product. It also does not cover damages caused by natural disasters, accidents, or any other events beyond our control. Additionally, our warranty policy does not cover any incidental or consequential damages, including but not limited to loss of profits or revenue.
Claim Process:
If you believe that your product is covered by our warranty policy, please contact our customer service team as soon as possible. We will guide you through the claim process and provide you with instructions on how to proceed. Please note that any repairs or replacements must be authorized by our customer service team before any work is done.
Conclusion:
We are committed to providing high-quality products and services to our customers. We believe that our warranty policy provides you with peace of mind and assurance that we stand behind our products. If you have any questions or concerns about our warranty policy, please do not hesitate to contact us. We are always here to help and support you.